Support Packages

Using an Anderson Morgan IT Pro service is just like having your own IT professional at call. Choose from the options below designed to suit real world businesses at different levels. Download the brochure to the right, or explore the different levels below.

An optional extra on all our Managed Services is a monthly subscription to an antivirus solution. We recommend Sophos cloud based anti-virus, which can also be purchased without a managed agreement with us.. Click here to sign up for your free trial

IT Pro Lite

Basic proactive network monitoring including a guaranteed service level.

IT Pro Jr

Basic proactive network management design to keep your essentials up and running on a budget including telephone support.

IT Pro Advanced

This product enhances the IT Pro Jr for when costs are still an issue, but you need more flexibility.

IT Pro Total

The complete outsourced managed network system giving you total peace of mind that your systams are fully monitored and managed.

What's covered in the different products?

PC Inventory / Computer Audit
Complete computer inventory and software inventory. Scheduled LAN audits. Fully automated and always up-to-date.

Network Monitoring / Alerts
Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.

Windows Event Monitoring / Alerts
Remotely monitor Windows system event log, application event log and security event log with user defined alerts.

Integrated Reports
Comprehensive integrated management and operational reports. Customizable, always available.  View online or export to HTML, Word or Excel.

Guaranteed Service Level Agreement
Maximum 4 hour response to your support requests, or your money back for that month!

PC Remote Control / Remote Support
Access computers remotely from anywhere. Secure and configurable.  Access PCs behind firewalls and NAT without port mapping or infrastructure changes.

Patch Management
Fully automated security patch scan, patch deployment and history with the click of a mouse. Scalable, secure, configurable and location independent.  Patches include Windows, Office and Anti Virus.

Network Policy Enforcement
Monitor network usage by machine and by application. Define policies and limit network access to only corporate approved applications.

Software Update Management
We will actively update all critical business applications such as Medical Director, MYOB etc tailored to each individual client needs

Unlimited onsite support 
To maintain infrastructure at current level.

Access to online call management facility
Your staff will be able to lodge requests for assistance and monitor the status of these requests online, with email updates.  You can also view diagrams of your networks and view your assets.